Your tap is supplied with a 5-year warranty from the date of purchase. This warranty covers material and genuine defects, excluding wear and tear. (Tap PVD finish excluded and is subject to a 1-year warranty)

Working parts such as valves, cartridges, flexi-tails and non-PVD finish are covered for a period of 2 years from the date of purchase.
The boiling tank carries a 2-year guarantee against manufacturing defects. For the warranty to remain valid, the tank must be connected to the filter, and the filter cartridge must be replaced every 6 months. Replacement cartridges can be purchased by scanning the QR code on the filter or by visiting carysil.co.uk.

The warranty applies exclusively to domestic use in private dwellings, for the original purchaser, and is non-transferable.

Any faults must be reported within 7 days of discovery. If no manufacturing fault is found, charges may apply for parts and any engineer visit, based on the current hourly rate.

Please register your warranty and find full terms at www.carysil.co.uk.

To make a claim, provide proof of purchase and evidence of professional installation.
For support or spare parts, call 01260 223163 or visit our website here.